No matter what the business, the customer is always at the core. There are several organic and inorganic ways to acquire customers today. With that significant investment made, it is important to keep them happy in all their dealings with your company. Customer impact reports suggest that more than 60% of customers will switch suppliers due to poor customer service. Competition is massive and retaining customers is imperative.
At Gandalf Services, we train everyone to “go for more” when they interact with customers. That is why every single employee of the organization goes through a customer and cultural sensitization training. Whether it’s an inbound interaction or an outbound call, we are always sensitive and compassionate about the customers’ situation and state of mind. We go out of your way to make the customer feel comfortable. “Under-promise, Over-deliver” is our mantra.