The senior team members at Gandalf have spent many years starting and building offshore businesses. They are passionate about making businesses profitable, project managing to move processes offshore seamlessly, and help manage your existing vendors. Our consulting services:
- Vendor Management Practice – Gandalf Services can help you manage your offshore vendors. We have a very robust vendor management charter that has taken years to evolve, which can seamlessly fit into your business planning and deliverables. This saves you the effort of hiring full time resources to manage your vendors and often spending significantly on travel expenses etc. We provide a near shore solution, which is project based and result oriented.
- Project Management/Transition practice – Right from the “as-is, to-be” mapping to project managing the entire knowledge transfer and IT/resource deployment to your offshore location, Gandalf team can help you achieve your goals seamlessly and within timelines. We can adapt to any standard toolkits/documentation templates you use or we can use our own. We can engage with your teams right up-to the phase where we handover the project to operations post stabilization, or help up-to the “go live” phase. All of this is backed by a signed NDA that completely protects your business interests.
- Customer lifecycle management practice – Our team at Gandalf Services works with your team to understand your end-customer journey; and helps optimize it. Coupled with the right product, the customer experience can be enhanced by plugging in touch-point gaps, deploying technology to increase efficiency, and identifying “real” customer pain points with thorough analytics. The Gandalf services team is equipped to manage these gaps and help fine-tune or start off the customer delight journey for you.