You worked hard to win over your customers, but in today’s competitive, on-demand world you have to work even harder to keep them. Consumer expectations of customer support continue to rise with little room for error. In fact, a recent Customer Experience Impact report found that 62% of consumers will switch service providers due to poor customer service.
An organization’s vital operations may take place in the back office, but any inefficiency or failure behind the scenes can have a severe impact on customer experience. That’s why effectively managing back office business processes is essential for a meaningful customer experience.