Saakar Bagga
Co-Founder & Managing Partner
An Economics graduate from Delhi University, Saakar brings over 25 years of experience across the outsourced services industry, spanning both the service provider and client sides of the business.
He has held leadership roles across Operations, Project Management, Training, Quality and Outsourcing, working with organizations including IBM Daksh, Infosys BPO, Tesco and WNS, where he was involved in building, incubating and scaling large operations.
For six years, Saakar led the Outsourcing and Vendor Governance functions of a large technology support services organization, giving him a unique understanding of both sides of the outsourcing equation: what clients need from their partners and what it takes to consistently deliver it.
At Gandalf, his focus is on building high-performing teams, delivering measurable business outcomes and creating profitable, sustainable partnerships. He believes great outsourcing is ultimately about combining the right people, processes and technology to make the client's business better.
Outside work, Saakar is an avid music enthusiast and guitarist, and enjoys discovering new music and exploring unfamiliar destinations.
Manshu Singh
Co-Founder & Partner
Manshu brings nearly 20 years of experience across customer service, outbound sales and circulation telemarketing, with experience spanning BPO and telecom operations including IBM Daksh and Bharti Telecom.
A highly detail-oriented and execution-focused professional, Manshu has extensive experience in Talent Sourcing, Training, Project Management and Human Resources.
As CEO of IQResource, she led a circulation telemarketing operation serving publishing clients across the US, UK and Asia, giving her a strong understanding of managing international client requirements and distributed operations.
At Gandalf, Manshu brings a hands-on approach to building teams, managing operations and ensuring that execution stays closely aligned with client objectives.
Outside work, she enjoys spending time with her family, travelling and getting lost in a good thriller.
Shrutee Dewan
Head – Human Resources & Training
Shrutee has spent more than 15 years working for corporates like GE, IBM Daksh, Tech Mahindra and Sapient, among others. A trainer at heart, she has spent time in recruitment, employee development and engagement and has a keen sense of the welfare and growth of company staff.
She has been a learning specialist for the India and APAC region and has trained thousands of participants nationally and internationally on various programs, including leadership and coaching culture and change management workshops. Shrutee is a certified NLP (Neuro-Linguistic Programming) practitioner.
Besides spending time decorating her home, she is often spotted reading a book under a tree in the winter sun.
Chiya Singh
Head – Business Development
Chiya has several years of marketing, communication and business development experience in challenging profiles across the education, technology and events industries and the not-for-profit development sector.
She is a creative thinker who has worked in varied setups: start-ups to established, semi-urban to multinational and multicultural, and corporate to non-profit.
Chiya has a deep understanding of audience engagement tools and strategies across the spectrum, from design to implementation.
When not at work, Chiya can be found giggling with her daughter watching Peppa Pig or, in more grown-up moments, listening to jazz and reading Gibran, García or other absorbing writers.
