Speed & scale
High-volume interactions, FAQs, qualification and appointment scheduling — 24/7.
Gandalf helps companies build and operate high-performance sales, customer experience and back-office teams — powered by experienced people, intelligent technology and measurable outcomes.
We build and operate specialized teams that become an extension of your business — owning the process, the people and the performance.
AI for scale. Humans for judgment. The right combination at the right point in the journey.
High-volume interactions, FAQs, qualification and appointment scheduling — 24/7.
Complex sales, counseling, negotiation and high-consideration conversations.
AI handles the volume. Humans handle the moments that matter.
Smaller than a global BPO. More responsive than one.
We build teams around the process, not generic manpower.
Every operation is managed against measurable outcomes.
We automate intelligently without automating blindly.
Build, train, launch and scale without building the function internally.
We measure success by your success, not seats deployed.
Understand the business objective, customer journey and unit economics.
Build the right operating model: AI, human or hybrid.
Launch a controlled team and validate the economics.
Use data, QA and coaching to improve performance.
Expand once the model is proven and the numbers work.
7–8×
Selected education sales programs have delivered 7–8× ROI. Start with a pilot. Scale when the economics work.
India · United States · United Kingdom · Middle East · Australia
View global experienceVerified client feedback from partners who have built and scaled operations with Gandalf.
“We have now been using Gandalf for over one year and in that time we have found them to be a very reliable business partner. Gandalf is a very comprehensive and efficient service provider who answers all of our questions within a very short turn around.”
“We have worked with Gandalf for some time now and we find them cost efficient, data focused and responsive. The Gandalf team now seems like a seamless extension of our own team. As Coding Ninjas crosses more milestones in the education space, we hope to expand further with Gandalf in the future.”
“Gandalf delivers high conversion on our leads and a great ROI. We have doubled our team size with them. Their team is highly data focused and very hands on.”
“I have had the pleasure of working with Gandalf for a number of years and go back the better part of a decade with the ownership/management team. Their attention to detail in relation to the goals and nuances of the markets we serve is an extremely valuable asset. The steady stream of communication with our partnership ensures that there are no surprises on reaching the stated goals. Their pricing is very competitive.”
We’ll design the operating model, staff it, and make it perform.